Frequently Asked Questions
Expert guidance from the world's oldest hat shop.
How do I determine my correct hat size?
To find your fit, measure the circumference of your head using a soft tape measure positioned about one centimeter above your ears and across the middle of your forehead. We provide a comprehensive size guide on each product page to convert these measurements into UK, US, and metric sizing.
What is the standard delivery time for international orders?
We ship worldwide from our London premises. International deliveries typically take 5-10 working days via our trusted couriers, though this may vary depending on local customs processing times.
Can I have my Lock & Co. hat repaired or refurbished?
Yes, we offer a professional renovation service for our felt and silk top hats. Please contact our St. James's Street shop to discuss cleaning, re-blocking, or repair requirements to ensure your headwear lasts for generations.
What is your return policy for online purchases?
We accept returns for a refund or exchange within 28 days of receipt, provided the item is in its original, unworn condition with all tags and packaging intact. Please note that bespoke or personalized items are non-returnable.
How should I store my hat to maintain its shape?
We recommend storing your hat in a Lock & Co. hat box. For brimmed hats, store them upside down on their crown or on a dedicated hat rest to prevent the brim from flattening or losing its silhouette over time.
Are your hats suitable for heavy rain?
While our fur felts and Tweeds are naturally water-resistant, they are not waterproof. If your hat gets wet, shake off the excess water and let it dry naturally at room temperature away from direct heat sources like radiators.